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You are entering the member login section of the hmsa.com website. hmsa.com, including the member login section (hereinafter collectively referred to as “Site” except where clarified otherwise), is a product of and provided by, the HAWAII MEDICAL SERVICE ASSOCIATION (“HMSA”), an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All use of the Site is subject to the Terms and Conditions set forth below.
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By entering and using the My Account section of the Site, you agree to conduct transactions by electronic means with HMSA, and to the use of electronic records as contained on the Site.
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You acknowledge that you have read and understood these Conditions, the Terms of Use from hmsa.com, the Legal Notices, the Privacy Statement, and the HMSA's Notice of Privacy Practices set out on the Site and that you agree to abide by them. You also agree to be responsible for anyone who accesses the Site on your behalf (your “Authorized Representative”) and that such Authorized Representative will abide by the Conditions, the Terms of Use from hmsa.com, the Legal Notices, the Privacy Statement, and HMSA's Notice of Privacy Practices set out on the Site.
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You may withdraw your consent to conduct electronic transactions and the use of electronic records at any time by following the procedures set out in Section 5 below.
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You agree that HMSA and its business partners may use information that you supply through the Site to provide you with personalized health information including promotional information aimed at improving your well-being or otherwise, and in connection with services provided to you by HMSA.
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HMSA may revise and update these Terms and Conditions at any time. You will be given notice when the Terms and Conditions are changed and your continued use of this Site after notice of such changes to these Terms and Conditions will mean that you accept those changes.
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THE CONTENT ON THE SITE IS NOT INTENDED IN ANY WAY TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEITHER THE CONTENT NOR ANY OTHER SERVICE OFFERED BY OR THROUGH THE SITE IS INTENDED TO BE RELIED ON FOR MEDICAL DIAGNOSIS OR TREATMENT. NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SITE! IN AN EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.
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Our Staff. Our staff may include physicians and other medical practitioners including, without limitation, pharmacists, nutritionists, nurses, nurse practitioners, and other health care professionals. None of these health care professionals will provide health care services to you via this Site and they are not in a clinical or treatment relationship with you. All users are encouraged to seek the advice of, and regularly consult with, physicians and other health care professionals of their selection.
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Our Business Associates. HMSA has agreements with various entities, which we call our “business associates,” to provide services in connection with our health care program. Our relationships with business associates are based on the type of service they are to provide.
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Your Information. Although you may provide individually identifiable health information on this Site, the information is not a medical record, and is not, under the HIPAA Privacy Rule, considered information we maintain in a designated record set. Such information, however, will be treated as protected health information, as discussed in HMSA’s NOTICE OF PRIVACY PRACTICES and this Site's PRIVACY STATEMENT.
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HMSA shall have the right to use any questions, comments, or other information submitted by users -- without individual identifiers -- in books, article, commentaries, research, or similar ways.
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Our Information. HMSA strives to be a valuable resource of timely information for our members using this Site. We cannot ensure that information we provide is exhaustive or complete or that it will necessarily include all of the most recent information available. You should contact the HMSA Customer Relations Department if you are uncertain regarding the accuracy or timeliness of benefits or other information displayed on, or received from, this Site.
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Information from Others. The Site may include or provide links to other websites on the Internet including, but not limited to, links to our business associates’ Web pages. These other websites may provide opinions, recommendations, or other information from various individuals, organizations, or companies. HMSA is not responsible for the content of linked third-party sites and does not make any representations regarding the privacy practices of, or the content or accuracy of materials on, such third-party websites.
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Although HMSA endeavors to warn users when they click on a link to a third-party website that they are leaving this Site, we do not guarantee that you will receive such an alert. It is your responsibility to determine when you have left this Site. Only some of the websites associated with HMSA and its affiliated products and companies endeavor to warn users when they click on a link to another HMSA-affiliated website or to third-party sites. HMSA does not guarantee that you will receive such an alert.
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IN PROVIDING SUCH LINKS, HMSA IS NOT AFFILIATED WITH AND DOES NOT ENDORSE, GUARANTEE OR WARRANT THE ACCURACY OF SUCH INFORMATION OR THE SAFETY OF SUCH SITES YOUR USE OF THIRD-PARTY WEB SITES IS SUBJECT TO THE TERMS OF USE FOR SUCH SITES. IF YOU DECIDE TO ACCESS THIRD-PARTY WEBSITES THAT ARE LINKED TO THIS SITE, YOU DO SO AT YOUR OWN RISK.
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Subsequent Acquisition. In the event that HMSA is acquired, our databases (which may contain your protected health information) will be among the transferred assets.
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Please do not send personal medical questions or any information other than requested on the designed screens to HMSA via the Site. If you choose to do so, HMSA does not guarantee that it will respond or act upon those messages.
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Copyright and Trademarks. The name “HMSA,” “Blue Cross/Blue Shield of Hawaii,” and associated logos are proprietary trademarks and service marks of HMSA and/or the Blue Cross and Blue Shield Association.
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The contents of the Site, including but not limited to text, graphics, images, and software (“Content”), are protected by copyright under both United States and foreign laws, and HMSA retains all rights, title, and interest in and to the Content, all copies thereof, and all copyrights and other proprietary rights therein.
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Upon acceptance of these Conditions, HMSA authorizes you to view, download, and print a small number of copies of the material on the Site solely for your personal, noncommercial use. You may not modify, sell, assign, or transfer the Content or reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for any public or commercial purpose or otherwise except as expressly permitted herein. You may not reverse-engineer, disassemble, or decompile any software included in the Content. Content is subject to change without notice at the editorial discretion of HMSA.
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HMSA shall have the right to use any questions, comments, or other information submitted by users-without individual identifiers – in books, articles, commentaries, research, or similar ways.
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Children's Information. No person under 18 years old is permitted to use the Site. Adults should not assist minors in accessing the Site. When users enter personal information on our Site, the user is representing to us that he/she is an adult over 18 years old. We would be pleased to work with parents and guardians to deactivate an online account that a child under the age of 18 might have improperly established. Please contact us at webmaster@hmsa.com.
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Electronic Records. You may agree to the use of electronic signatures, contracts, and records, and electronic delivery of notices, policies, and records of your transactions with HMSA, through the Site. You also have the option to have certain records of your transaction provided or made available to you in paper or nonelectronic form. If you would like to obtain a paper copy of an electronic record, please contact HMSA and we will provide you with a copy. You may also withdraw your consent to have records made available in an electronic form by contacting HMSA as set out below and indicating your preference to receive records in paper form.
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To access and retain your electronic records, you must have a computer capable of reading text files, Internet access, and a browser capable of accessing and displaying Web pages. If the requirements change for the hardware or software you need to access or retain your electronic records pertaining to your transactions with HMSA on the Site, we will provide you, at the electronic contact you last provided to HMSA or by posting here in the revised Terms of Use, with a statement describing the revised requirements for access to and retention of the electronic records. If these revised requirements aren’t acceptable to you, you may withdraw your consent to receive electronic records without the imposition of any fees for withdrawal or any conditions or consequences not already disclosed in this notice.
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Indemnification. You agree to defend, indemnify, and hold HMSA, its officers, directors, employees, agents, licensors, business associates, and suppliers, harmless from and against any claims, actions, or demands, liabilities, and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use, or the use by your Authorized Representative, of the Site in a manner that violates or is alleged to violate these Conditions.
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Privacy Practices. HMSA believes the privacy of individually identifiable information is important, and we use and disclose individually identifiable information in accordance with the HMSA's NOTICE OF PRIVACY PRACTICES and this Site's PRIVACY STATEMENT.
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Questions regarding HMSA's privacy practices should be directed to: webmaster@hmsa.com.
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Encryption Technology. The website hmsa.com uses Secure Socket Layer ("SSL") encryption technology to enhance data privacy and help prevent loss, misuse, or alteration of the information under our control. This encryption technology, however, does not absolutely guarantee or safeguard the total privacy of user information that has been voluntarily disclosed to hmsa.com.
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Privacy Policy of Other Sites. Users will find content on the Site that enables linking to the sites of our Business Associates and other third parties. These third-party sites may have their own privacy policies or no policy at all. The HMSA’s Privacy Statement and HMSA Notice of Privacy Practices do not apply to such other sites. HMSA has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of user information.
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In the event you wish to discontinue your participation in the member login portion of the Site or withdraw your consent to conduct transactions by electronic means with HMSA and the use of electronic records contained on the Site, you must contact HMSA Customer Relations by telephone, in writing, or in person. Once your request has been processed, you will no longer be able to access the My Account portion of the Site and must make all future requests and receive all future information via mail, telephone, or in person.
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INFORMATION SUPPLIED BY HMSA IS PROVIDED “AS IS,” AND NEITHER HMSA NOR ANY OF ITS OWNERS, STAFF, BUSINESS ASSOCIATES, OR AGENTS MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE CONTENTS OF THE SITE AND RELATED HMSA WEBSITES OR INFORMATION FURNISHED BY THEM OR OUR AGENTS, EMPLOYEES, OR REPRESENTATIVES, AND SPECIFICALLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, COMPLETENESS, TIMELINESS, CORRECTNESS, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR USE, APPLICATION, OR PURPOSE.
BY ENTERING THE SITE, YOU HEREBY EXPRESSLY AGREE THAT HMSA AND ITS OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND BUSINESS ASSOCIATES SHALL NOT BE LIABLE TO YOU FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, OR DAMAGES, WHETHER DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR OTHERWISE, AS A RESULT OF YOUR USE, OR THAT OF YOUR AUTHORIZED REPRESENTATIVE, OF THE SITE OR ANY INFORMATION YOU OR YOUR AUTHORIZED REPRESENTATIVE OBTAIN ON IT OR ANY OTHER INTERACTION WITH HMSA. IN DOING SO, YOU AGREE THAT YOU ARE WAIVING VOLUNTARILY AND UNEQUIVOCALLY ANY LIABILITY OF HMSA.
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HMSA does not make any representation or warranty concerning errors, omissions, delays, or other defects in the information supplied to users, or that its files are free of viruses, worms, Trojan horses, or other code that include or manifest contaminating or destructive characteristics.
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The Site does not accept email messages. Please do not attempt to send personal medical questions or any information other than requested on the designed screens to HMSA via the Site. If you choose to do so, HMSA does not guarantee that it will respond or act upon those messages.
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If any clause or provision of these Conditions is determined to be illegal, invalid, or unenforceable under present or future law, then that clause or provision shall be severable without affecting the enforceability of all remaining clauses or provisions.
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Unless otherwise specified, any notice to HMSA shall be given in writing and sent by certified and registered mail to:
HMSA
Attn: Legal Services Department
P.O Box. 860
Honolulu, HI 96808-0860
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The application of these provisions, disclosures, and disclaimers and all other matters arising from your use of this Site or of any information you obtain from HMSA shall be governed by the laws of the United States of America and the state of Hawaii. You agree that any claims, disputes, or other controversies relating to or arising from these provisions, disclosures, and disclaimers or from you use of this Site or any information you receive from the site shall be resolved by binding arbitration. Before arbitration actually starts, both parties (you and HMSA) must agree on the one arbitrator who will review the positions of both parties and make the final decision to resolve the disagreement. If we both cannot agree within thirty (30) calendar days of your request for arbitration, either party may ask the United States District Court for the District of Hawaii to appoint an arbitrator. The arbitration hearing shall be in Honolulu, Hawaii. The arbitration shall be conducted in accord with the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and such other arbitration rules as both parties agree upon. HMSA will pay the arbitrator’s fees. You must pay your attorneys’ and witness’ fees, if you have any, and HMSA must pay for ours. The arbitrator will decide who will pay all other costs of the arbitration. The decision of the arbitrator shall be final and binding on you and HMSA and no action may be brought in any court in connection with the decision except as provided under the Federal Arbitration Act.
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Relationship of Parties. You acknowledge that HMSA is an independent plan operating under a license with the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans (“Association”) permitting HMSA to use the Blue Cross and Blue Shield Service Mark in the State of Hawaii, and that HMSA is not contracting as the agent of the Association. None of the provisions of this Agreement are intended to create nor shall be deemed or construed to create any relationship between the parties to this Agreement other than that of parties contracting with each other solely for the purpose of effecting the provisions of these Terms and Conditions.
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YOU HEREBY ACKNOWLEDGE THAT THE PROVISIONS, DISCLOSURES, AND DISCLAIMERS SET FORTH ABOVE ARE FAIR AND REASONABLE, AND THAT YOUR AGREEMENT TO FOLLOW AND BE BOUND TO THEM IS NOT THE RESULT OF FRAUD, DURESS OR UNDUE INFLUENCE EXERCISED UPON YOU BY ANY PERSON OR ENTITY.
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HMSA MAKES NO REPRESENTATIONS, PROMISES, WARRANTIES, OR UNDERTAKINGS CONTRARY TO THOSE SET FORTH ABOVE.
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BY CLICKING ON THE BUTTON MARKED “CREATE,” WHEN YOU ESTABLISH AND/OR REGISTER YOUR HMSA.COM ACCOUNT, YOU ACKNOWLEDGE AND CONFIRM THAT YOU HAVE READ AND UNDERSTAND ALL OF THE ABOVE CONDITIONS, TERMS, POLICIES, PROVISIONS, DISCLOSURES, AND DISCLAIMERS, AND THAT YOU EXPRESSLY AGREE TO BE BOUND BY THEM.
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Welcome to HMSA’s payment website for subscribers, (the "Subscriber Vuebill Site" or “Subscriber Vuebill Service”), hosted by Best Practice Systems (“BPS”). The Subscriber VueBIll Service allows you to pay your monthly HMSA dues online from your account at a financial institution, on a recurring basis or for one or more single payments. The Subscriber Vuebill Service is intended to be used only by the Subscriber.
PLEASE READ THESE TERMS OF USE (the “Terms and Conditions”). They supplement the terms set forth for HMSA.com and contain important terms.
The person logging on affirms that he or she is the Subscriber and agrees to the Terms and Conditions. If the person logging on does not agree to abide by the Terms and Conditions, or is not the Subscriber, please log off and contact HMSA, and do not enter, access, or otherwise use the Subscriber Vuebill Site.
You (the Subscriber) are responsible for maintaining the confidentiality of your username and password. You are responsible for all activities that result from the use of the username and password by anyone to whom you give such information, even if they exceed the permission that you give to them. In the event of suspected fraud or unauthorized activity, contact your financial institution immediately, then notify HMSA at the number designated in the “HMSA Contact Information” section below. You agree that HMSA will not be liable for any loss that you may incur as a result of someone else using your username, password, or other Web account information except as otherwise required by law. You agree that you will not use anyone else’s username, password, or other web account information at any time.
You agree not to use the online payment options for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another’s privacy, abusive, threatening, or obscene, or that infringes on the rights of others.
HMSA may suspend or terminate the Subscriber Vuebill Service and this agreement at any time for security reasons. Otherwise, HMSA shall provide at least twenty-one (21) days’ notice prior to termination.
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You are responsible to ensure that the contact and other information provided to HMSA is accurate and complete. Whenever any personal information, subscriber information, banking information, contact or email address changes, you must update your account by making changes (including changes to your email address) on the Subscriber Vuebill Site. You acknowledge that any costs or fees that are incurred because account or other information is not accurate is your responsibility and not the responsibility of HMSA.
There may be occasions when your information is updated by us, or by your financial institution (such as for certain changes in account numbers); however, you cannot rely on the change being made in other situations, and you must notify us each time any of the information changes.
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Privacy of personal information is a priority for HMSA. Please review our privacy policy at http://www.hmsa.com/privacy.aspx .
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You may use the Subscriber Vuebill Service to authorize automatic recurring payments or one or more single payments from your financial account. For example, you may arrange payment from a savings, checking or credit card account. The payment will appear as a withdrawal, purchase transaction or other debit (“debit”) from your financial account.
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By accepting the Terms and Conditions, you authorize HMSA to automatically debit the amount of your monthly membership dues from your financial account on the date your membership dues are due (or the next business day thereafter) each month.
Recurring payments will be debited from your financial account beginning with your next due date. A subscriber who has previously enrolled in automatic payments through a mailed-in application may change the subscriber’s banking information online by establishing a username and password on My Account at http://www.hmsa.com.
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By accepting the Terms and Conditions, you acknowledge that you have authorized HMSA to debit the indicated payment amount on the date you specified on the Subscriber Vuebill Site from your specified financial account.
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With sufficient time, you may cancel or change future payments by logging on to the Subscriber Vuebill Site and deleting or changing the payments, or by calling us directly at the number designated in the “HMSA Contact Information” section below. Cancellations made online on the Subscriber Vuebill Site should be made before 9 a.m., Hawaii Time, at least one (1) business day prior to the specified payment date. Cancellations over the telephone require at least two (2) business days’ prior notice to process. If a payment has already been completed, you may call us at the number designated in the “HMSA Contact Information” section below to request that the payment be returned to you and a check will be mailed after a minimum thirty (30) business-day wait period.
Cancellation by you of a payment does not relieve you of the responsibility to pay that HMSA bill in a timely manner by other means.
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You agree to pay all financial institution fees, including any fees for insufficient funds charged by your financial institution. In addition, we will charge you a fee of $30.00 if a Subscriber Vuebill payment instruction is rejected by your financial institution, irrespective of whether the payment instruction is rejected for insufficient funds or a different reason. You will also be charged for any additional fees incurred by HMSA because of a rejected payment or breach of this agreement by you.
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If your membership dues decrease or increase, you authorize us to decrease or increase your payments accordingly. We may require a new authorization for changes in our discretion. You will be notified of any increase in your membership dues at least ten (10) days in advance, or as otherwise required by law.
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Services provided through the Subscriber Vuebill Service include paperless billing for all future bills for your HMSA membership account. If you prefer to continue to receive paper bills without charge through the mail, you may call HMSA directly at the number designated in the “HMSA Contact Information” section below to request paper statements. Copies of Vuebill statements will be available through the Subscriber Vuebill Service for 24 months. You also may request a paper copy of these Terms and Conditions by contacting us at the same number. HMSA may terminate your ability to use the Subscriber Vuebill Service if you opt out of receiving paperless billing and disclosures.
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You must have a computer with access to the Internet through an Internet Service Provider (ISP) as well as a browser (latest versions of Explorer 7+, Firefox 4+, Chrome 12+, or Safari 5+). HMSA is not responsible for any loss, damage or claim caused by any Internet Service Provider (ISP), software, or computer communication equipment. Adobe Acrobat Reader may be required to access supporting documents or promotional materials.
If there is a change in the hardware/software requirements associated with the Subscriber Vuebill Service, we will notify you and provide an explanation of the updated hardware/software requirements. It is your responsibility to assure your personal computer and related equipment are compatible with and capable of operating in a manner that allows you to utilize the Subscriber Vuebill Service. If you cannot meet the requirements for any reason, you have the right to withdraw your consent and participation in the Subscriber Vuebill Service at that time at no cost to you.
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It is important that you log off any open sessions on other websites and close all other windows before accessing the Subscriber Vuebill Service, and that you not open other windows while you are logged on to the Subscriber Vuebill service. It also is important that you end each session by properly logging off of the Subscriber Vuebill Service and closing the window for the Subscriber Vuebill Service. Having other windows open while you are logged on to the Subscriber Vuebill Service, or failing to log off of the Subscriber Vuebill services and closing the window properly, may increase the risk of unauthorized access to your HMSA account or financial account.
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You acknowledge and agree that HMSA and its licensor and/or affiliates own all rights to the Subscriber Vuebill Site and the content displayed on the Subscriber Vuebill Site. You are only permitted to use this content as expressly authorized by HMSA. You may not copy, reproduce, distribute or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any of HMSA’s technology.
You agree that HMSA has the right to change or discontinue the online programs at any time without notice. You agree that HMSA will not be liable to you or any third party for any modification or discontinuance of the online programs.
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INFORMATION SUPPLIED BY HMSA IS PROVIDED "AS IS," AND NEITHER HMSA NOR ANY OF ITS OWNERS, STAFF, BUSINESS ASSOCIATES, AGENTS, NOR BPS MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE CONTENTS OF THE SUBSCRIBER VUEBILL SITE AND RELATED HMSA WEBSITES OR INFORMATION FURNISHED BY THEM, BPS OR OUR AGENTS, EMPLOYEES, OR REPRESENTATIVES, AND SPECIFICALLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, COMPLETENESS, TIMELINESS, CORRECTNESS, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR USE, APPLICATION, OR PURPOSE.
BY ENTERING THE SUBSCRIBER VUEBILL SITE, YOU HEREBY EXPRESSLY AGREE THAT HMSA AND BPS, AND THEIR OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND BUSINESS ASSOCIATES SHALL NOT BE LIABLE TO YOU FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, OR DAMAGES, WHETHER DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR OTHERWISE, AS A RESULT OF YOUR USE OF THE SUBSCRIBER VUEBILL SITE OR ANY INFORMATION YOU OBTAIN ON IT OR ANY OTHER INTERACTION WITH HMSA OR BPS. IN DOING SO, YOU AGREE THAT YOU ARE WAIVING VOLUNTARILY AND UNEQUIVOCALLY ANY LIABILITY OF HMSA AND BPS.
HMSA DOES NOT MAKE ANY REPRESENTATION OR WARRANTY THAT THERE WILL BE NO ERRORS, OMISSIONS, DELAYS, OR OTHER DEFECTS IN THE INFORMATION SUPPLIED TO USERS, OR THAT ITS FILES ARE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT INCLUDE OR MANIFEST CONTAMINATING OR DESTRUCTIVE CHARACTERISTICS.
If any clause or provision set forth above is determined to be illegal, invalid, or unenforceable under present or future law, then such clause or provision shall be deemed revised and enforced to the maximum extent permitted, without affecting the enforceability of any remaining clauses or provisions.
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Unless otherwise specified here, any notice to HMSA shall be given in writing and sent by certified and registered mail to HMSA, P. O. Box 860, Honolulu, HI 96808-0860, Attn: Legal Services.
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If you have an important message for us that is time-sensitive (for example, if you want to report suspected fraud or unauthorized activity, or other immediate action, including complaints or concerns regarding your use of this Subscriber Vuebill Site) do not reply via e-mail, as we may not check our e-mail mail box regularly. Instead, please contact us at the number designated in the “HMSA Contact Information” section below so that we may try to resolve any issues you have.
In any event, whenever you e-mail us, if you do not receive a response from us (not counting a receipt automatically generated by the computer) within one business day, please contact us to confirm that we received your e-mail and are addressing your concern.
Do not include any personal or confidential information in any email that you send to us, whether through Subscriber Vuebill Site or through a different email provider.
It is important that you inform HMSA if your email address changes. We may send you important information by email. Please note, however, that we will never contact you by email, telephone, mail or other type of correspondence and request your PIN, password, username, or other access code for HMSA or your financial institution account. If you are contacted by anyone asking for your PIN, password, username or other access code, you should refuse and immediately contact your financial institution and us. You may be the target of identity theft.
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For Senior Plan-related questions:
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Please call (808) 948-6174 on Oahu or 1-800-782-4672 toll-free from the Neighbor Islands and U.S. Mainland.
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TTY Users should call 711.
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Representatives will be available to assist you seven days a week, 8 a.m. to 8 p.m. HST.
For Individual Plan-related questions:
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If you have a COBRA Plan, please call (808) 948-6386 on Oahu or 1-855-260-5256 toll-free from the Neighbor Islands and U.S. Mainland.
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If you have an Individual Plan, please call (808) 948-6140 on Oahu or 1-800-782-4672 toll-free at from the Neighbor Islands and U.S. Mainland.
Representatives will be available to assist you Monday - Friday, 8 a.m. to 5 p.m. HST (excluding HMSA holidays).
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You agree to defend, indemnify, and hold HMSA, its officers, directors, employees, agents, licensors, business associates, and suppliers, harmless from and against any claims, actions, or demands, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees resulting from or alleged to result from your use of the Subscriber Vuebill Site in a manner that violates or is alleged to violate these Terms and Conditions or applicable law.
HMSA shall not be responsible for failure to complete transactions when such failure is due to circumstances beyond the control of HMSA, such as, but not limited to, incorrect or incomplete information provided to HMSA, natural disasters, failures of third parties, or interference from an outside source which prevent the proper execution of the transaction.
You expressly understand and agree that your use of the Subscriber Vuebill Service is provided on an “AS IS” and “AS AVAILABLE” basis. HMSA expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
You agree that your use of the Web account and the online payment options will comply with all applicable laws, rules, regulations and decisions of federal and state governmental authorities. In the event of a dispute, you agree that all disputes shall be settled in accordance with the Terms and Conditions provided herein.
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HMSA AND ITS INDEMNIFIED PARTIES WILL NOT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING LOSS OF INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR OTHER DAMAGES, EVEN IF HMSA BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EXCEPT AS OTHERWISE REQUIRED BY LAW. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF HMSA AND THE INDEMNIFIED PARTIES (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED ONE HUNDRED DOLLARS ($100), EXCEPT AS OTHERWISE REQUIRED BY LAW.
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By using our online Subscriber Vuebill payment option, you warrant that you are an authorized signatory on the financial account being linked for payment, and that you have full authority to authorize HMSA to debit the financial account. You authorize us to initiate any reversing entry or reversing file in order to correct any erroneous transaction. You agree to cooperate with any action to reverse a transaction that was made in error and to offset any benefit you receive against any loss we suffer. You agree to regularly review your HMSA account and financial account transaction history to confirm whether or not transactions have been processed properly, and to contact us immediately in the event of any discrepancy.
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The application of these provisions, disclosures, and disclaimers and all other matters arising from your use of the Subscriber Vuebill Site shall be governed by the laws of the United States of America and the state of Hawaii (without regard to its conflict of laws provisions). You agree that any claims, disputes, or other controversies relating to or arising from these provisions, disclosures, and disclaimers or from your use of the Subscriber Vuebill Site shall be resolved by binding arbitration. You must submit a written request for arbitration to HMSA, Legal Services, P.O. Box 860, Honolulu, Hawaii 96808-0860. Before arbitration actually starts, both parties (you and HMSA) must agree on one arbitrator who will review the positions of both parties and make the final decision to resolve the disagreement. If we both cannot agree within thirty (30) calendar days of your request for arbitration, either party may ask any court of competent jurisdiction in Honolulu, Hawaii, to appoint an arbitrator. The arbitration hearing shall be in Honolulu, Hawaii. The arbitration shall be conducted in accord with the Federal Arbitration Act, 9 U.S.C. 1 et seq., the rules of Dispute Prevention & Resolution, Inc. and such other arbitration rules as both parties agree upon. HMSA will pay the arbitrator’s fees. You must pay your attorneys’ and witness’ fees, if you have any, and HMSA must pay for ours. The arbitrator will decide who will pay all other costs of the arbitration. The decision of the arbitrator shall be final and binding on you and HMSA and no action may be brought in any court in connection with the decision except as provided under the Federal Arbitration Act. NOTHING HEREIN SHALL ALTER THE TERMS OF THE GUIDE TO BENEFITS FOR YOUR HMSA PLAN. SHOULD ANY PROVISION IN THIS AGREEMENT BE INCONSISTENT WITH THE GUIDE TO BENEFITS FOR YOUR HMSA PLAN THE PROVISIONS IN THE GUIDE TO BENEFITS SHALL CONTROL.
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You acknowledge that HMSA is an independent plan operating under a license with the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans ("Association") permitting HMSA to use the Blue Cross and Blue Shield service mark in the state of Hawaii, and that HMSA is not contracting as the agent of the Association. None of the provisions of this agreement are intended to create, nor shall be deemed as construed to create, any relationship between the parties to this agreement other than that of parties contracting with each other solely for the purpose of affecting the provisions of these Terms and Conditions.
YOU AFFIRM THAT THE PROVISIONS, DISCLOSURES, AND DISCLAIMERS SET FORTH ABOVE ARE FAIR AND REASONABLE, AND THAT YOUR AGREEMENT TO FOLLOW AND BE BOUND TO THEM IS NOT THE RESULT OF FRAUD, DURESS, OR UNDUE INFLUENCE EXERCISED UPON YOU BY ANY PERSON OR ENTITY.
HMSA MAKES NO REPRESENTATIONS, PROMISES, WARRANTIES, OR UNDERTAKINGS CONTRARY TO THOSE SET FORTH ABOVE.
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You are subject to these Terms and Conditions when you register a Web account on HMSA’s MyAccount and use our online payment options hosted by Vuebill. By clicking “Create”, you are affirming your agreement to these Terms and Conditions, and receipt of paperless billing and disclosures. We may amend or terminate these Terms and Conditions at any time, subject to any notice required by law. Your continued use of the Vuebill Service constitutes acceptance of the changes
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